Terms & Conditions

Sarum Guitars Terms & Conditions.

1) We ask that customers refrain from using cameras or other recording equipment when visiting Sarum Guitars. This helps prevent misunderstandings about using our stock to view or test, then buying elsewhere online. If you wish to take a picture of our stock on display for any reason, please ask the Staff first.

2) Goods Left at Owner’s Risk Disclaimer

While we take the utmost care in handling all instruments and equipment left with us, Sarum Guitars accepts no responsibility for loss, theft, or damage to any items left on our premises, whether for repair, storage, or any other purpose.

All goods are left entirely at the owner’s risk. Please ensure you have appropriate insurance cover for your property.

3) Accidental Damage Disclaimer

While we take the utmost care in handling, displaying, and servicing all instruments, Sarum Guitars cannot accept responsibility for any accidental damage that occurs:

1. During Customer Handling – Once an instrument is in your possession (including while testing in-store), you are responsible for its care.
2. After Purchase – Any damage occurring after the sale, including knocks, drops, exposure to extreme temperatures, or improper storage, is not covered under our warranty or return policy.
3. During Third-Party Transport – If you arrange your own courier or collection service, we are not liable for any damage sustained in transit.

For peace of mind, you may wish to consider instrument insurance after purchase.

4) Customer Liability for Damage

By handling or testing any instrument or equipment in this store, you agree to exercise reasonable care at all times.

Any damage caused to guitars, accessories, or other store property as a result of negligence, misuse, or failure to follow staff instructions will be the financial responsibility of the customer.

Sarum Guitars reserves the right to:

• Assess the extent of the damage immediately.
• Recover the full cost of repair or replacement.
• Take further legal action if payment is not made promptly.

Your cooperation helps us maintain our instruments in top condition for all customers. If you are unsure how to handle an item, please ask a member of staff before touching or playing it.

Returns

If Sarum Guitars agrees to accept a return for goods that are not defective at the time of sale, we may agree to give a gift voucher for the full value less a 20% restocking fee. Please be aware that if we take goods back, they are no longer new. The goods will need to be checked before we can resell.

All refunds are made by card only, at the shop owner's discretion.

Guitar Lessons

Once a guitar lesson is booked, the guitar teacher will expect payment for the slot whether or not the student attends the lesson. 

Lessons can be transferred to another available slot if available, but the student or their representative must contact us within 24 hrs of the lesson time to make the change, or the customer will be charged again for the new slot.

Sarum Guitars

By entering, purchasing or handling an instrument in our store, you acknowledge and accept these terms.

Our staff reserves the right to refuse any order or customer request at their discretion.

Please do come in and browse.

Dogs are welcome if they are calm and well-behaved.

It is polite to ask if you would like to try the instruments.

Please do not ask to try if you are not out to buy.